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Customer Reviews
Overall rating: 4.7 / 5 from 181 reviews.
As others have mentioned it, the fabric is of extremelly low quality, which makes me really sad as I love the design.
Not looking as shown on website. Order a slightly faded hoodie, received a completely faded one. Customer service is a shame, four months to answer to tell you if you're not happy that's the same...
So the hoodie isn’t the HIGHEST quality, but the parts that stayed intact were really cool, I still love this hoodie, but I feel like that five star review stat, is uhhhh fake.
DONT GET ME WRONG! I love this thing, it’s just a shame.
Absolutely gorgeous✨
But if you want to wash it…
Turn it inside out(so that it doesn’t ruin the design)
Put the washing machine on cold and light wash(or by hand)
And do not put it in the dryer to prevent cracks and shrinking.
Leave out to dry, or on drying rack or rope.
Now this won’t work for everyone but it’s 100% pure cotton, so do your own research first but this is an amazing hoodie.
Literally my favorite piece of clothing and only for special occasions.
THANK YOU GLITCH🕷️❤️🕷️❤️🕷️❤️🕷️
My child received this for Christmas 2026 and wore it once a week for the past 8 months. We have only washed it a handful of times and always following instructions.
The cuff on one arm started to detach from the main arm fabric. I sewed this up. Then the binding/cuff at the base of the jumper started to detach. For an expensive item, the workmanship (or machining) is terrible.
The customer service team advised that as it is outside 30 days they cannot refund. They would not offer a replacement. They would not offer a credit or store voucher (of any amount) to go towards replacing.
I note their website content says:
“SO WHAT DO WE DO?
Disappoint our parents, mostly.”
And they are correct about that!
My child is upset. I’m annoyed to have wasted my money and deal with the upset of something they looked forward to getting all year to be falling apart.
Avoid purchasing this jumper.
My daughter only wore the hoodie a couple of times and it started to literally fall apart. I followed the laundry instructions, even let it air dry to avoid dryer damage.
They say they only have a 30 day return policy, which I feel is ridiculous for faulty items. Most clothing stores allow returns for faults like this up to a year. I see in the reviews that we aren't the only ones with this issue.
My daughter only had this a month before it started to literally fall apart. I followed the wash instructions, even chose to air dry to be safe - yet it has ended up like the photos.
I love this hoodie! I have this nervous habit of rubbing on the edge of my right sleeve, and it rubbed through in a day and when I washed it, it basically fell apart in multiple places. Love the design and I really liked the smell of it when it arrived, for some odd reason. I have some really nice memories with it too
whilst i LOVE the design, the quality of the fabric is low, to say the least. i got this for christmas, and i already had holes in the sleeve cuffs by January, a little more than a month later. just wearing this has caused multiple little holes all over it, and after only one wash, the metal ends on the string fell off.
One of the best purchases I made, it’s warm and comfy and kinda weighted which makes it lovely to wear in winter. The size I got was slightly oversized for me but that’s not a problem, just makes it all the more comforting! The design is beautiful and everything seems high quality, absolutely perfect pice of merch for my silly Cyn :3
I LOVE THIS HOODIE SO MUCH!!!
it’s heavy but the material is not super thick. Love how the hood is nice and big and the strings are soooo cute! Shipping was good it arrived a week and one day after purchasing. Got it yesterday and really hope it lasts. The designs on the back and front and arms are so cool and overall quality is good. Can wait to wear this literally everywhere I go to show off to everyone my wonderful hoodie. I ordered a bit bigger than a hoodie that fits me and it’s a really good size. 🍄✨ I love Cyn!!
